Privacy Policy

Website Enquiries and WhatsApp

The contact and free SEO audit forms prepare a WhatsApp message in your browser. The website does not automatically submit or store those form details; you can review or edit the message before choosing whether to send it through WhatsApp.

If you send the message, WhatsApp processes the information under its own terms and privacy policy. Please share only the information needed for the enquiry and do not include passwords, payment-card details or account credentials.

Information We Collect

The information we collect depends on how you use the website and communicate with us. It may include:

Please do not submit passwords, payment-card details, account credentials, or unnecessary sensitive personal information through general enquiry forms.

• Contact details such as your name, email address, phone number, and business name.
• Enquiry and project details such as your website URL, requested services, marketing objectives, budget information you choose to share, and project requirements.
• Communications such as emails, messages, consultation requests, and related records.
• Technical and usage information, such as IP address, browser and device details, pages visited, referral information, approximate location derived from technical data, and server-log information, where collected.
• Cookie or similar technology information, where such technologies are used on the website.

How We Use Information

We may use information to respond to enquiries; understand requirements; prepare proposals and quotations; deliver and manage services; communicate about projects; maintain records; operate, secure, troubleshoot, and improve the website; prevent spam, fraud, or misuse; and meet applicable legal obligations.

Lawful Processing

Where applicable law requires a lawful basis for processing personal information, we process it on the basis applicable to the circumstances, which may include your consent, steps taken at your request before entering into a contract, performance of a contract, legitimate interests, or compliance with a legal obligation.

Cookies, Analytics and Advertising Technologies

The website may use cookies or similar technologies for essential functionality, security, preferences, analytics, or advertising where these tools are enabled. The technologies actually used depend on the website configuration and third-party services integrated with it.

Where applicable law requires consent before non-essential cookies or similar technologies are used, we will seek that consent before activating them. You may also manage cookies through your browser settings; disabling some cookies may affect website functionality.

Analytics providers, advertising platforms, embedded content, and other third-party tools may collect information according to their own terms and privacy notices. Their processing is also subject to the settings and consent choices applicable to the website.

Sharing Information

We do not sell personal information as a business practice. We may share information when reasonably necessary with service providers that support website hosting, maintenance, security, communications, enquiry forms, analytics, advertising, or business operations; professional advisers; competent authorities where required by law; or parties involved in a business transaction. We take steps intended to ensure that information is handled appropriately and in accordance with applicable law.

Third-Party Websites and Services

The website may link to or incorporate third-party websites, platforms, tools, or content. Those third parties operate under their own terms and privacy policies. We do not control their independent privacy practices, and you should review their policies before providing information to them.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Policy, including responding to enquiries, delivering services, maintaining business and financial records, resolving disputes, and meeting legal obligations. When information is no longer required, we take reasonable steps to delete it or anonymise it, subject to applicable law and legitimate record-keeping requirements.

Information Security

We use reasonable technical and organisational measures intended to protect information against unauthorised access, alteration, disclosure, loss, or misuse. No website, electronic transmission, or storage system can be guaranteed to be completely secure.

Your Choices and Privacy Rights

Depending on applicable law and the circumstances, you may be able to request access to, correction of, or deletion of personal information, withdraw consent where processing is based on consent, or raise a privacy concern or complaint. We may need to verify your identity before responding and may retain information where legally permitted or required.

Children’s Privacy

Our website and professional services are intended for businesses and people seeking professional services and are not specifically directed at children. If you believe a child has provided personal information through the website, contact us so that we can review the matter and take appropriate action.

International Processing

Some service providers may process or store information in a country other than the country in which you are located. Where applicable law requires safeguards for international transfers or processing, we will take steps required by that law.

Changes to This Policy

We may update this Privacy Policy to reflect changes to our services, website, technology, or legal requirements. The effective date at the top of this page indicates when the Policy was most recently revised. The updated version will apply from the date it is published, subject to applicable law.

Contact Us

For privacy questions, requests, or complaints, contact VK Digital Solution at contact@vkdigitalsolution.com. Please include enough information for us to understand and respond to your request.